About the Client Business

Our Client is one of the largest services and repair business in UK with many product lines. They have thousands of Engineers making more than 10 million home visits every year, to fix the house hold appliances, plumbing, boilers and central heating.

Challenge

The Engineers have limited information about each call-out. On many occasions, have to visit the customer’s premise more than once to fix the problem. This proved to be very difficult and costly especially in winter, call outs rate is at its maximum. The Engineer needed up-to date information on the customer, premise and service history to best serve the call out. The existing IT infrastructure and software were not able to meet this particular business need.

Why Purple Bytes and Amazon Web Services

The client needed to provide the right data, to the right person, at the right time to various devices whilst complying with highest privacy and data security standards

The incumbent hosting provider of the Client was unable to offer an internet hosting with necessary security controls. They engaged purple bytes to provide a internet hosted solution that is secure, highly available and scalable to meet the surge in demand.

Purple Bytes architected, designed, implemented and operationalised the platform using AWS and other security products. The solution is widely used within their global businesses.

Using Airport style, layered security paradigm designed secure network with multi levels of security validation.
Cloud Demilitarised Zone (DMZ) to vet the application traffic.
Introduced strong authentication, authorisation and audit mechanisms to comply with regulatory and industry standards.
Solution is scalable and elastic to meet the surge in demand.

The Benefits

70% cost saving infrastructure year on year, as they no longer need to lock themselves with traditional vendors and their hardware gears.
50% reduction in second time visit per job. This improved the operating efficiency by 80% especially during peak seasons.
Post implementation Customer surveys indicated significant improvement in customer satisfaction.
Forrester awarded Enterprise Architecture award to the client for this innovative platform.